Mahnoush Mohsenian should be fired

**Do not trust the Mattress Warehouse Comfort Guarantee**

I strongly recommend avoiding Mattress Warehouse, especially the Rockville Pike location.

We purchased a $6,399 Tempur-Pedic LuxeBreeze Medium Hybrid mattress from Mattress Warehouse on Rockville Pike on April 10, 2026. A major reason we chose Mattress Warehouse was the advertised “Comfort Guarantee,” which we understood to mean that after the required 30-day break-in period, and before 120 days, we could exchange the mattress if it did not work for us.

After nearly 60 days of genuinely trying to make this mattress work, it became clear that it was extremely uncomfortable for us. We were not sleeping well, and the mattress felt far too firm despite giving it a long and fair trial. We visited multiple Mattress Warehouse locations looking for help and trying to find a replacement that would actually allow us to sleep.

At the Falls Church Mattress Warehouse outlet, we tried many mattresses, including Aireloom, Spink & Co., and others. The only mattress that felt comfortable to us was the Stearns & Foster Reserve Collection Euro Pillow Top Soft. When we asked about doing the comfort exchange there, we were told the exchange should be handled through the original Rockville Pike store and that there should be no issue.

When we returned to the Rockville Pike location on July 2, 2026, the experience was among the worst customer service interactions I have ever had. Store manager Mahnoush Mohsenian was dismissive, condescending, and completely unhelpful. Rather than trying to solve the problem, she repeatedly hid behind “that’s the policy” and refused to allow the comfort exchange because the Stearns & Foster mattress was less expensive than the Tempur-Pedic we originally purchased.

This made no sense to us because we were not asking for a refund of the difference. Mattress Warehouse would have kept the difference in price. We simply wanted to exchange an uncomfortable mattress for the only mattress in their store that actually worked for us. That seems exact